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UPDATE: Quinte Health has resolved a system-wide Code Grey that disrupted services for two days. The outage forced the cancellation of diagnostic imaging appointments and one surgery, which has now been rebooked.
The hospital’s booking team is actively contacting affected patients to reschedule missed appointments as operations return to normal. Quinte Health President and CEO Stacey Daub praised the efforts of staff across all departments, including IT, clinical, and non-clinical teams, for their dedication and problem-solving during the disruption.
She called their response a true reflection of the organization’s commitment to patient care and community support.
Quinte Health also thanked its partners, including Lennox & Addington County General Hospital, Kingston Health Sciences Centre, and Hastings-Quinte Paramedic Services, for their support during the incident.
The hospital is now fully operational and is asking for continued patience as it completes the rescheduling process and returns to full service.
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Original Article: Quinte Health has declared a Code Grey after a hard drive failure shut down its computer systems at its hospitals like Belleville General and Prince Edward County Memorial.
The outage has forced staff to switch to paper-based procedures. As a result, some non-emergency procedures, including outpatient diagnostic imaging (like X-rays, CT scans, and MRIs) and elective surgeries, have been cancelled for today.
Hospital staff are contacting affected patients directly. If you do not receive a call, you are asked to attend your appointment as planned.
Emergency departments remain open, but services may be slower than usual.
Quinte Health expects the system to be down until late afternoon or early evening.
The organization is asking patients and visitors for patience and understanding while technical teams work to restore full service. Updates will be provided as more information becomes available.
Written by Emily Chatwood
